DELIVERY AND RETURNS
LOVE OBJECTS MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method
ALL PACKAGES ARE SENT WITHIN GERMANY BY DHL. ALL PACKAGES ARE SENT INTERNATIONALLY AS INSURED CERTIFIED MAIL. YOUR ORDER WILL BE SENT WITHIN A PERIOD OF 7 BUSINESS DAYS AFTER IT HAS BEEN PLACED UNLESS NOTIFIED BY LOVE OBJECTS. If YOUR ORDER IS URGENT, FOR ANY REASON, PLEASE SEND AN EMAIL TO HELLO@LOVE-OBJECTS.DE AND WE WILL PRIORITISE YOUR DELIVERY IF NEEDED.
If nobody is at the address when DHL or the national postal carrier makes the delivery, a note is left in the mailbox and the carrier leaves with the package. Another attempt to deliver will be made the coming days. A total of two attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
When you find the carrier note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
Please note that it is not possible to make a delivery to a PO box.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges - as well as your freight free limit.
Freight Charges: EUR 5-7 within Germany
EUROPE - MEMBER OF EU
Freight Charges: MAX. EUR 15 / GBP 13
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.
If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
RETURN OF PAPER GOODS
ALL SALES OF PAPER PRODUCTS, INCLUDING PRINTS BY LOVE OBJECTS, ARE FINAL. IN THE CASE OF DAMAGES INCURRED BY SHIPMENT, PLEASE SEND A PHOTOGRAPHIC DOCUMENTATION BEFORE THE RETURN OF THE ITEMS. PAPER PRODUCTS WHICH HAVE INCURRED DAMAGES IN THE DELIVERY WILL BE REPLACED AT NO EXTRA CHARGE.
If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund
Due to regulations and limitations regarding credit card payments, we are not able to charge your credit card a higher amount than your original order. And in order to ensure 100% security with the processed credit card payments, we will not modify the ordered amount, and therefore a new order has to be placed.
Custom or import duties
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
For orders delivered to a country outside of the EU, it is possible to reclaim the German VAT which has been charged on the order. Just contact us and we will help you.